1. Services
1.1. All valeting services are inclusive of chemicals, travel, labour and insurance costs unless otherwise stated.
1.2. All That Gleams does not accept any responsibility or liability for any malfunction, damage, injury, failure or loss that may arise from the services provided to the Client or the products used by All That Gleams.
1.3. Whilst every effort is made to ensure that valeting services are carried out to the highest standard (according to the condition of a vehicle), the Client is advised to check the vehicle(s) on completion of the valet. If there is any cause for dissatisfaction, the Client should point out the discrepancy to the valeter, who will endeavour to correct it at that time and to the best of their ability. No responsibility can be accepted by All That Gleams for omissions or discrepancies detected after the valeter has left the Client’s premises. Should the valet be carried out with the ‘Client not present’ and the Client has cause for complaint, the Client is asked to contact All That Gleams within 24 hours of the valet. Should the Client fail to adhere to this time scale then All That Gleams may decline to rectify any omissions or discrepancies.
1.4. Prior to commencement of the service, the Client must disclose any known or suspected defects, damage or weakness in the vehicle which may be affected by our services.
1.5. As part of its policy to improve the quality of services, All That Gleams reserves the right to alter specifications of any services without prior notice.
1.6. If the Client fails to keep an appointment, or if the Client’s vehicle is not available, a cancellation fee will be applied if less than 24 hours prior notice is received by All That Gleams from the Client. The cancellation fee is 50% of the service booked or £49.95 (whichever is greater), if less than 24 hours notice is given, increasing to 100% charge if less than 12 hours notice is given.
1.7. Please remove your personal items from the vehicle before the valet. All That Gleams will not be held responsible for any items that may have been left in the vehicle.
2. Prices
2.1. Prices stated on any advertising are for small to medium sized vehicles. There is an extra charge of +10% for large vehicles and +20% for 4×4 & MPV’s.
2.2. Prices are subject to change & are exclusive of VAT.
2.3.Whilst All That Gleams will endeavour to comply with any quotation or estimate given, vehicles in an extremely poor condition will attract an extra charge.
3. Payment
3.1. In the absence of approved credit facilities, payment in full is due on completion.
3.2. Payment may be made by cash, cheque, debit card or credit card.
3.3. Before credit facilities can be approved, the Client will provide All That Gleams with full address, telephone/fax number, e-mail address and contact name of its accounts department.
3.4. Where credit facilities exist, payment in full is required within 7 days from date of invoice unless otherwise agreed.
3.5. Payments in any form, if returned or represented by the bank, will incur an administration charge of £30 per transaction.
3.6. Invoices outstanding beyond normal credit terms will be passed to a debt recovery agent, and will be subject to a surcharge of £100 per invoice outstanding. Such accounts will also be subject to any other costs involved in obtaining settlement. All That Gleams reserves the right to charge interest at 8% over base rate on overdue accounts, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, if settlement is not within its agreed credit terms. Where preferential discounts have been given, if payment in full is not received by the due date, these discounts will automatically be disallowed.
4. Licenses
4.1. Should it be required that a licence, permit, authorisation or permission be granted for valeting to be carried out at Clients premises, car park or other location, it is the responsibility of the Client to obtain any such licence, permission, authorisation or permit from the owner/operator of the premises, car park or other location.
4.2. The Client will be responsible for any payments/fines/fixed penalty ticket to the owners/operators of any such location. If any vehicle owned or operated by All That Gleams is disabled in any way at the Client’s premises, car park or other location, the client will be responsible for all costs involved in releasing the vehicle.
